Telephone coaching models to support chronic disease management in multi-morbid and vulnerable populations: a rapid review (Sax Institute)

Project Status
Completed

Chief Investigators
Sarah Dennis, Mark Harris, Jane Lloyd, Gawaine Powell Davies, Nighat Faruqi, Nocholas Zwar

Rationale

This rapid systematic review was commissioned by NSW Ministry of Health, working with the Sax Institute. The review will inform thinking about a possible state wide telephone coaching service for people who are, or at risk of becoming, high users of the hospital system for the management of their chronic conditions. The review examines the effectiveness of telephonic based coaching services for the management of patients with one of the following chronic diseases: type 2 diabetes, congestive cardiac failure, coronary artery disease, chronic obstructive lung disease (COPD) or hypertension. In the review there is a particular focus on those with multi-morbidities, single morbidities and vulnerable populations.

Aims

To provide a rapid review of the evidence of the effectiveness of telephone based coaching services as part of the management plan for patients with chronic disease in reference to three groups of patients: Those with multi-morbidities, Those with single morbidities, Vulnerable populations, including Aboriginal and Torres Strait Islander people, CALD, people in rural and remote areas.

Design and Method

A rapid systematic review of published peer reviewed literature.

Key Publications

https://www.saxinstitute.org.au/publications/6153/

http://www.publish.csiro.au/view/journals/dsp_journals_pip_abstract_Scholar1.cfm?nid=270&pip=AH13005